Customer Relationship Management

A customer relationship management solution (CRM) enables your business to focus on your relationships with your customers. Your customers can be clients, service users, suppliers or even colleagues.

Engine offers an enterprise CRM solution in Microsoft Dynamics which is enterprise resource planning (ERP) software that gives your people the tools they need to connect your entire business. From financial and supply chain management, through your operations and human resources, to the business intelligence and reporting you need to make smart decisions.

Sales

You strive to outsmart and outpace your competition, so you understand how important it is to equip your people with the right customer relationship management tools to win. Microsoft Dynamics CRM can help sales teams become prepared and insightful, collaborative and connected, quick and mobile, and highly productive.

Customer care

Delivering exceptional customer care starts from the inside out—to win the hearts of your customers, you must first win the hearts of your employees. Microsoft Dynamics CRM is built to enable each person in your organisation to thrive. With the right system of engagement, you can more than inspire them. You can enable them to do what they do best—shine.

Marketing

Microsoft Dynamics CRM gives you the insight you need to better understand your customers. With powerful behavioural and marketing analytics, you can easily target and segment your customers, understand what they are interested in, and then engage them at the right time with the right message.