User Experience & User Interface

A system is judged by the people who use it. Staff who use it all day need it fast and predictable; members of the public who use it once need it obvious. Both have to work on whatever device is in front of them.

What we do

• Work out who the users are and what they come to do, from the analysis and from talking to them.
• Design the flow of each task before any screens: the steps, the decisions, the errors and what happens next.
• Produce designs and clickable prototypes so you can try the system before it is built.
• Design for accessibility, so the system works with screen readers, keyboards and at any text size.
• Carry the design through to the finished software and check it against real use after go-live.

Design starts with the analysis, not after it. Decisions about what a screen shows and in what order are easier to make while the requirements are still being written.